General Information on Correctional Billing Services phone system:

To receive calls from an inmate facility, you must have a touch-tone telephone. When you answer a call from a facility and hear the computerized voice, wait for the message to complete. When the message is complete, depress the appropriate instructed digit to accept or reject the call.

If you do nothing, the message will prompt you again. If you do nothing once more, or do not follow instructions, the phone will disconnect. You will NOT be connected if you fail to respond to the touch-tone prompts. To protect you and to offer fair and equitable telephone access for all inmates, time limits have been placed on all calls by the correctional facility. Time limits vary from facility to facility within Correctional Billing Services areas. To ensure your call isn't disconnected prematurely, please adhere to the instructions on How to Avoid Being Disconnected.

We have several account options for customers to choose from. Our most popular is a Pre-Paid account. All phone types such as home phone, cell phones, and internet (such as VOiP carrier) are available with this choice. You can also manage all your phone numbers under one account with the Pre-Paid option. This means you can have your home phone number and your cell phone number all on the same account. Only one account to fund and all collect call charges will be deducted from one account. Please send us an email, call us, or chat with us today (see above) to add a cell phone number to your current account!

Website:  www.correctionalbillingservices.com

Phone number for customer service:  800-844-6591

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